I'm waiting on a replacement Tonal 2 delivery since my original Tonal died on Day 1. Until today, I was checking my order status via the link they provided:
https://knowledge.tonal.com/s/order-status
But as of today, that link is dead and it just goes to a general FAQ page.
Does anyone know another way to check order status online - or where the link was moved to?
Our Tonal 2 finally got installed today. We did the software update - no problem. Halfway through the Weight Assessment test, the screen became unresponsive and the touch screen went completely dead. Everything froze, we couldn't swipe down, etc.
We did the standard unplug/power cycle reset multiple times and it didn't work. Now we have a dead Tonal 2 on the wall and they're telling us 10 business days for a replacement.
Anyone else experience dead touchscreens / bricked units that don't resolve with system resets? This is a serious letdown after dropping $4500.