Flixbus found my lost bag with IDs and is not shipping it for over a month
On May 11th I left a bag on a FlixBus from Eindhoven to The Hague containing my passport and EU residence permit. I reported it to Dutch police and filed a Lost & Found form with FlixBus.
On May 22nd they emailed me confirming they found it and asking me to pay €29.90 for DHL shipping. I paid the same day and provided a delivery address.
Since then — 37 days ago — their Lost & Found department has not replied to a single follow-up email. I’ve called customer support many times and every agent tells me to just wait and that Lost & Found is a separate department they can’t contact.
These are identity documents. Without them I cannot start my job in August and my summer plans go to hell.
Has anyone dealt with this? Is there any way to actually escalate this beyond their customer support black hole?
please help!’
UPDATE: they emailed me today saying they’ll organise the shipment ASAP! let’s see if it happens