Hotel and holiday location changed on arrival, what can we do??
This is for legal advice UK as we live in England and paid for the holiday in the UK.
I’m wondering if anyone can help. We got a last minute holiday with Jet2, we weren’t going to go away but the hotel and location looked perfect. We have both been a little stressed and wanted to go somewhere quiet for a few days to relax. We booked the Arion by Seagonia, an adults-Friendly Boutique Hotel in Pogonia, Paleros. A very quiet non touristy area on mainland Greece with no big towns or other complex’s near by.
We flew into Greece without any issues, collected our luggage and picked up our hire car. At that moment we got a call from a Jet2 rep asking to speak with us, she met us by the exit of the airport and told us “the hotel we had booked was overbooked and not available, it’s peak season and there is nothing else available except a hotel 2hrs in the opposite direction to your original hotel but it’s still really nice and it’s a bigger room.” She eventually talks us into just going and seeing what it’s like, the hotel is fine but it’s a family friendly, lots of kids, very touristy area and absolutely nothing like we had originally booked. We are now in our second day here, we have spoken to local Jet2 rep but he keeps telling us “it’s great here, let me find some great things for you to do etc”. We have heard nothing about compensation, nothing about them really trying to rectify the situation or make things better for us. If we wanted to just go back home the next flight isn’t until Wednesday and it looks like they would give us half our money back but that would mean we still paid well over £1000 for a few days away somewhere we really didn’t want to go and much of it was taken us with talking to reps and trying to figure out this mess!
What should we do, what are our rights? I well like I ordered chicken and got given fish and then I was told I just had to eat it and also pay the bill…
Location: Kent in England for context.