PSA: screenshot your carts right before checking out
Subtitle: Think they gave you a $10 credit for funsies? Think again.
I've been witnessing some weird, shady, annoying stuff with TU pricing lately, which I thought just boiled down to the AI they use being weird, shady, and annoying. So today, when placing an order for four items I've been eyeing for a while, I took a screenshot of my cart right before checking out. These items were front and center in my saved items, so I literally added them to my cart, took a screenshot (pictured), and checked out. Just like that. The total for these items would have been $55.08, and with the $10 promotion, I should have paid $45.08.
Turns out, on my actual order confirmation that I finally got around to checking this afternoon, all the items were priced higher than they had displayed while I was checking out-- conspicuously, the pricing increase across all four items amounts to... you guessed it... $10.
So the promo isn't real, I guess? Promo or not, ThredUp owes me $10.
Conveying this to customer support has been like pulling teeth. They offered to return the promotional credit to my account. But like, what promotional credit? Y'all still charged me $10 more than the prices I agreed to?! I kept getting the refrain "our prices are always subject to change" so I guess that applies literally when I'm filling in my shipping info? What other business operates like this?! I'm so annoyed that I've had to take time out of my day to fight for literally $10 after being a customer for almost a decade. I'm officially done.