Merchant Center suspended for Misrepresentation, out of appeals, Ads account also cancelled — any way forward?
Hey all, hoping someone here has been through this and can help.
Our Merchant Center account got suspended for "Misrepresentation" a while back, and after a few rounds of appeals we're basically out of options — Google keeps sending the same copy-paste rejection with zero specifics on what's actually wrong. On top of that, our Google Ads account (linked to the same Merchant Center) just got cancelled because of it and we cannot run campaigns until I got the merchant center fixed.
We're not doing anything sketchy, real products, real business, working checkout, return policy, the whole deal. But clearly something is tripping their system and nobody at Google will tell us what.
Has anyone actually gotten a Misrepresentation suspension overturned after running out of appeals?
At this point we'll try almost anything. Any war stories or advice welcome, even if it's "give up on that domain and start over. the website it's schar.mx and I just created the merchant center and also the website, we have the rights for the brand