Reason+ device patches are missing after an upgrade from Free.
I upgraded from Reason Free to Reason+.
And (re)downloaded, installed and launched the Reason 14+ app the site offered me (a 7.3GB .pkg, I'm on macOS).
But now my problem is:
The Reason Library contains the Reason Free patches only. Additional Reason+ instruments appear, but all their patches are missing except the pre-loaded initial patch.
I checked the Companion App, but no patches to be found for the + instruments. Soundpacks work fine though.
I tried this: I logged out from the app, re-launched it & logged back in again: no luck.
What could I be doing wrong?
(Edit: added some extra info.)
Update: Success! After a tip from u/Electro-Grunge I removed the previous install completely (including 3 preference files and the reason folder in 'Application support' - not sure if that was required), did a re-install, and now everything works.