Any ER owners that have a company WhatsApp / texting service they use for communication with customers?
Sometimes phone calls can put people off if they have any questions (Gen Z mostly) and emails can sometimes feel too formal / take too long to get a response. Does anyone have an option for customers to text for enquires / ask availability for bookings? I want to try and integrate this if appropriate. How do you go about this? Have you found it worthwhile to have as another option?
(To note I am also Gen Z and used to avoid making phone calls until it became part of my job and now it doesn’t bother me ofc. But in my personal life, if I can text instead, I’m not making a phone call 🤣)