u/jbplc66

I recently stayed at Disney's Animal Kingdom Lodge. After checking out and arriving at the airport, I discovered that my Sony WH-1000XM6 headphones were not in my backpack. I tried calling the resort to speak with the front desk and inform them I left my headphones in my room. I was unable to speak to anyone at the front desk (I was told by guest services that managers only do face to face). I was instructed to file a lost item claim online, and that when housekeeping turns them in, I would receive the information needed to have them shipped to me.

That night when I got home, I used Google's find hub app to check the location of my headphones and discovered them to be located in apartment complex (unit 56) in Winter Haven, Florida which is about 30 miles from the resort. I then updated my lost item report with the exact address of the location of my headphones. I called the resort again, to inform them that my headphones were not turned in but taken home (stolen) by an employee. I asked would it be possible for security to do a key audit to determine the employee(s) that entered that room the morning of my departure. I was told that was impossible, that they don't have a way to do that. I got absolutely nowhere talking to anyone at Disney that would help me in any way get my property returned.

I find it hard to come to terms with the fact, that after spending a week at a Disney resort that cost as much as that one did ($3200 for me and my wife, which did not include meals) that I can't get any assistance getting pair of headphones that I paid $475 for returned to me, and that also it is impossible to speak to a manager on duty by phone.

After receiving a second email today telling me that my lost item has not been found, but that if and when they do find it, I will be notified. I HAVE THE LOCATION OF MY LOST ITEM, and the serial number to prove it belongs to me.

I'm asking that if any of my fellow redditors have any advice for me in this situation, I would be eternally grateful for them to share it.