u/jdriel

Earlier this morning, I posted a pretty heated rant about my experience trying to buy a Skylight Calendar Plus subscription. I admitted in that post that the whole thing was my own fault, but honestly, airing it out so publicly wasn’t really fair of me.

That said, I wanted to come back and give a proper thank you to Mikel and the Skylight support team. They reached out directly and had my issue sorted within an hour. Not only that, they genuinely went out of their way to help me, which I really wasn’t expecting after how rude I’d been in my original post.

It’s pretty rare to get that kind of quick and empathetic response from a company these days, especially when you haven’t exactly been kind to them online.

Thank you, Skylight. Seriously.

Since this subreddit is for sharing “tips and tricks” and not customer service issues, consider this a “tip” on how not to make the same mistake that I just made.

We received a Skylight Calendar for Christmas this past year. After setting it up, I tried forwarding a photo to it via email, but received an automated email response that said: “You recently sent some love to a Skylight that is currently on the Skylight Basic plan…” and told me I needed to subscribe to Skylight Plus in order to use the photos feature. Since the cost was so high, I decided not to subscribe.

However, my daughter’s graduation party is this afternoon, so I decided to bite the bullet and pay for it so we could use the photos feature. I went back to the automated email from December, clicked on the Upgrade to Plus link, and paid for the subscription. I waited for the Calendar to update with the subscription, but that never happened.

I checked the app and discovered that the link that I received in the email from Skylight actually took me to the page to purchase Skylight Frame Plus, which is what I did. Now I have paid for an annual subscription to Frame Plus—which is for a device I do not have—and now I have to pay for ANOTHER subscription in order to use what SHOULD be (what most people on this subreddit seem to also agree) a basic function of a $300 device.

To backtrack what happened, I went back to the automated email, clicked on the link Skylight sent me, and it took me to a page that doesn’t even have an option to subscribe to Calendar Plus. Frame Plus is the only option.

I realize that I shouldn’t have been in such a hurry to load the photos that I didn’t pay more attention to what I was purchasing. I just (stupidly) assumed that the email Skylight send me from my Calendar would have taken me to a page that actually offered the Calendar Plus subscription.

I’m sure when I attempt to cancel the Skylight Frame subscription, I won’t get a refund. Needless to say, I’m very frustrated…and my daughter’s graduation party begins in 4 hours.