Possible to pass incoming caller number to after hours agent?
Currently running 3CX and when switching our phones to forward to our after hours line we want the original caller ID # to pass through to the after hours line as it’s fed to the call summary. At the moment it’s being passed through as our office number.
The issue we have in an emergency situation we would like to have a back up phone number or in case the number taken down by the after hours agent is incorrect.
Our current 3CX vendor says that due to Canadian regulations (number spoofing) this is not possible. But then I also read online it could be possible with proper config. Anyone doing this currently?