Help Please!
Hello friends! I hate that my first post here has to be a negative one, but I really need help with something. I recently purchased my first high-value Webkinz, the Cheeky Cat. She is new with sealed tag and I absolutely adore her. When I received her, I went to check the validity of her code (flashlight method), since I paid hundreds for her and need to ensure she has an unused code as advertised. Although I do play Webkinz, she was the only pet I was not planning on actually adopting because of her high value as a collector’s item. However, as you may have guessed by now, she fell victim to the “default” glitch/change and when I carefully exited to my house after typing the code and seeing the pet pop up, she was adopted with the name “default”.😭😭😭.
This happened on August 10th. I have since heard that this is a known problem and you can no longer test pet codes. I emailed Webkinz customer service, and, after taking 9 days to respond, they sent me a generic email (pictured) basically saying that it’s my fault for interrupting the adoption process and once the “next step” button is selected the adoption is completed. This does not make sense to me, as I have backed out like this many times before with no issues, and I did not actually select “adopt,” so how is it complete?! I also did not put in the pet name, select a gender, or get the adoption ceremony with Mrs. Birdy.
My code being used up, plus all the waiting and then the unhelpful response has been very upsetting and distressing for me.:(( I really need this undone, so that the exact code on my tag can be unused, otherwise my pet greatly decreases in value. If anyone knows if there is anything I can do, or has had a similar problem that has been fixed, please let me know.
Thank you for any guidance or reassurance😭,
jellykinz28