Seats I purchased on Stubhub presale don't even exist.
I just wanted to share what I experienced when I purchased presale Jack White tickets via Stubhub. Maybe this will help persuade someone to buy/sell on another platform.
NOTE: This was my first Stubhub experience AND I rarely purchase concert tickets. Full disclosure: I was ignorant of Stubhub's... everything. I thought I was simply going to a legit site to purchase tix and believed what I read. I hadn't seen tix for this show (Jack White - Newport, KY) on Ticketmaster and naively thought that Jack White's camp avoided them because of all their added fees, etc. Sigh... yes, I know. Ignorant. They were eventually released on AXS (also never heard of them.)
I am a big fan of Jack White. When I saw tix available, I jumped on them. The site said, "Only X seats left! Selling fast!" and I had a bad case of Jack White Fever. I needed these tickets, STAT. Because EVERYONE wanted those tickets and if I didn't act NOW my concern dreams would turn to dust. Yeah.... not my proudest moment.
I purchased SEATS for the concert. Saw the "all in pricing" (which it ultimately very much was not) and entered my credit card number. THEN learned that the tix didn't need to be delivered until just before the show. I kicked myself and hoped for the best.
Tickets were delivered and, get this, they were for GA - STANDING ROOM ONLY. I kid you not. Seat numbers were included in the inital offering, all the communication up until the time the tickets were actually delivered. Paid almost $600 for 2 SRO tickets, 3x their face value for a not sold-out concert.
Learned that "seats are not guaranteed" but c'mon. I purchased SEATS and ended up with NO SEATS. At all. Anywhere. It's one thing for them to pull their "sell great seats and delivery shitty seats" but this was "sell great seats and get SRO."
As expected, Stubhub doubled down. Learned that vendor participation regarding complaints with the BBB and the Attorney General is VOLUNTARY. Neither offers consumer protection as they have no authority. Vendors know this and treat them accordingly.
I did file a case with Capital One, the CC company I used to purchase the tickets. Capital One RULED IN MY FAVOR. Stubhub's fraud was so blatent that a credit card company actually credited my account.
What I learned? Lots. Don't do business with Stubhub. If you are happy with them, you do you. I wish you the best, but I don't recommend them.
If you choose Stubhub, document EVERYTHING. Take screen shots of everything. Before Stubhub removes or edits the listing, confirmation, receipts, whatever.
If you have issue, yes, take it up with Stubhub and document. Your cc company will ask if you tried to resolve yourself. As will BBB or they Attorney General, but don't waste your time.
Hope this helps someone. Learn from my mistake.