Taken at Shepperton (Surrey) station today. Former South Eastern & Chatham Railway Pullman car, ‘Malaga’.
Used as a boardroom and dining room for a now defunct company based tin the adjoining offices. Seemingly in quite good condition despite this, so unsure who is responsible for maintenance?
Either way a nice sight before boarding the train to Waterloo!
Launched 100 years after her celebrated yet ill-fated sister, NORMANDIE, the flagship BRETAGNE continues that legacy of glamour and engineering prowess under the banner of the relaunched CGT ‘French Line’.
I recently took a trip from London to Rotterdam (outbound Plus, inbound Premier) booked directly though Eurostar as a return ticket.
On the outbound journey after Brussel’s I asked for a second coffee as we’d not been offered one after the initial service. I was told no, I’d have to purchase from the Eurostar café. The same was true for water.
On the inbound journey we were only offered a paper cup of water prior to Brussels.
I wrote Eurostar expressing my disappointment, but their response has gone from a ‘sorry’ to a bizarre attempt to justify the way they advertise Plus and Premium specifically for the Belgium > Netherlands routes.
I’ve been told that if I were to have looked properly at *just* the Brussels to Amsterdam route I would have seen that there is no catering icon (see image) indicating no service is provided. I responded that it is ridiculous to expect passengers to make mock bookings to find out what accurate information is.
I pushed back on this, and their line is now that actually routes from London to the Netherlands are actually separate routes: London to Brussels, and then from Brussels to Rotterdam/Amsterdam.
This hardly sounds correct either? The tickets are sold as a single ticket and route, with no severing of the journey permitted (eg disembarking in Brussels with an Amsterdam ticket).
My question is twofold: are Eurostar deliberately misleading passengers on both the point of catering and in their conditions or nature of these tickets on their routes to the Netherlands?