r/Eurostar

A complaint rant,

Not the first time I travelled from there and experienced an UK Border Force worker who presented himself like he hates his job, but this time was worse.

I walked up after passing through Dutch Douane without issues, and was asked the reason for my stay which I answered with “roughly longer than a week”, it immediately turned into a very derogatory lecture session from this man who found me to be vague.

I ended up getting in an argument with him over this and the fact that when he asked follow-up questions he listened to only two words I said then just respectlessly talked over me with a loud voice, I in frustration told him we’re in the Netherlands and he needs to be more polite and understanding (english is not my first language and different social norms here), in the end his female colleague next to him joined in, loudly shouted at me, and she looked and sounded absolutely like she had a mental breakdown in that moment (ranted about not feeling welcome here, how american customs treated passengers, and other stuff i didn’t understand) I had never seen such an unprofessional and strange thing before.

I was detained for a little bit due to this argument but was later allowed on the Eurostar regardless.

It was an unpleasant and dehumanizing experience, and the Border Force guards were not de-escalatory at all, they felt very power-trippy and rude and continued to threaten to not let me pass through while I told them to be more polite and to behave themselves, not okay.

I was however still co-operative and tried to answer all they wanted from me without issues, as difficult as it was because listening was definitely something they didn’t do…

(I’m Dutch and have diagnosed Autism and they didn’t give me any time to think or answer back on their questions, seriously rude and inconsiderate)

I have a train ticket booked from Rotterdam to London tomorrow (Monday, 6 July). Trains from Rotterdam aren’t going and I got an email that if I still want to travel to London I have to go to Brussel-Zuid. But wouldn’t I be able to simply take the same Eurostar train in Amsterdam instead? Since it’s usually the same train that passes Rotterdam, the train would simply just arrive later in Brussels due to the detour?

https://www.prorail.nl/nieuws/geen-treinen-rond-rotterdam-stadion-door-stroomstoring

as per the title. advice appreciated!

On the website of NS international, they say that people with tickets from Rotterdam to London can board the train in Amsterdam tomorrow (July 6)

https://www.nsinternational.com/nl/actuele-reisinformatie/6CdP7sY5WU09BOwtkyKIcg

They also say that the Eurostar ticket is valid to travel by train to Amsterdam with trains from the NS. Does that only apply to trains from Rotterdam to Amsterdam or to any NS train?

Hi all, very luckily I was able to catch the news about the disruption. The website now says the chaos will continue until Sunday.

I'm about to travel with a bike (mechanical) from London to Amsterdam. Coming here to look for advice and saw someone saying that the route, though not including Rotterdam, is abysmal. Another person said that Paris-Amsterdam is rather fine.

I'm not in urgent need to travel, but I do want to leave the UK by 13 Jul. Checked the ticket price, my guess-timation is that Lon-Par-Ams is probably cheaper than Lon-Ams direct. According to this faq (https://help.eurostar.com/faq/uk-en/question/Can-I-take-my-bike-on-Eurostar), there are more trains allowed to take assembled bike from Lonon to Paris, so more options in choosing tickets & time? (I live in a small village and taking my bike to get unassembled in the city takes more than an hour to walk back, hence eurostar.)

Would you suggest that I take a slight detour in Paris before reaching Amsterdam? With ticket price, time, disruption, and a bike all considered? There's no fixed arrival time for me and I can find my way in Amsterdam.

As title says.
My ticket is booked to Rotterdam from London. My train was deferred to Amsterdam instead of Rotterdam. Problem is, it’ll be midnight when I arrive there and no way to get home. But if I get off at Brussels, I’ll be able to get home.

Hi, I have a train from Rotterdam to London tomorrow via Eurostar, and the train won’t stop in Rotterdam. The suggestion is that I board the train from Brussels. I live in Den Haag so getting to Amsterdam to catch the train would be better for me compared to going to Brussels. Is this an option for me? Anyone who did this in the last few days and had success?

We have already booked priority boarding but I am now wondering if we should allow even more time to get through the extra border checks.
I would love to hear from anyone with recent experience of going through the new border checks that has also used priority boarding.

Hi guys.

It is regrettable I am writing this post.

Eurostar has sent a cease and desist letter pertaining to the use of their copyright on the website. I have reacted to their demands and shut down the website.

This is a regrettable step from Eurostar. In April I tried to establish formal contact with them to begin a relationship. Unfortunately, I never received a response from them.

I hope the website can be running again soon. I have reached out to them to see if there are any ways that we can get the site running. I know how important this service may be to some of you, and I am sorry that this has happened.

For administration, billing has been paused. No money will be taken from your accounts. I have paused and not cancelled so if a solution is found, we can restart quickly.

You will not receive any alerts from Eurosnap.app anymore.

Again, this is a regrettable step, but one I knew could happen. It was great running, and building this site, and it was a lot of fun to do. I know this will have helped some of you, it is a shame Eurostar has taken this approach. They might try and reach a solution, but this is not guaranteed.

I wish you all the best. As always, if you need anything feel free to message me directly.

Hi Guys.

My trip from Amsterdam to London on July 1 got cancelled cause of the outages. They gave me a chance to resched to July 3 and sent me another email saying my train (9167) wont be stopping in Amsterdam Centraal on the 3rd either

Is there any date I can use my free reschedule for that is unlikely to be cancelled?

Yesterday and today it was absolute chaos because of the problems in Rotterdam (which are expected to last up to Sunday), no matter where/from you are travelling (expect maybe Paris-London). It’s just lots of cancellations, enormous delays and lack of informations both online and in the stations. Sometimes they say a train is canceled only to not be canceled later on, sometimes a train is on time the all of a sudden it has a 70min delay. A lot of passengers were extremely on the nerve which is quite understanding and the agent in the station seen exhausted. I really love travelling with train but my last two trips left a bitter taste in my mouth.

If anyone else wanna rant about their experience lately please feel free to do so in this thread.

EDIT: Customer service finally answered and said it's possible, FYI

Booked Rotterdam → Paris. Disruption email says it's skipping Rotterdam, but Amsterdam Central is still a normal stop. Can I just board at Amsterdam instead? Thanks.

Just got an email cancelling my train from London to Brussels on 9 July.

Fortunately rebooking online was easy.

The email said

“your train on Thursday 09 July from London St Pancras Int'l to Brussels Midi / Zuid has been cancelled due to the impact of the exceptional heatwave.”

I know this has been a source of confusion for many, including me, during this period of rail damage/disruption. I finally got a response from Eurostar on Facebook, telling me I could use my Rotterdam to London ticket in Brussels. Because my ticket was "cancelled" by Eurostar (not by me) but my train was actually still running, I didn't have a QR/barcode. I made my way to Brussels, where I was able to print out a ticket using my confirmation code from their check-in machines. I then was able to board the train there. My ticket still said Rotterdam, but it all worked fine. This is just my experience; I hope it's helpful for someone!

hey someone is offering to sell me a ticket for the eurostar between london and paris. (For this saturday). I am skeptical of sending money before as it can be a scam.

so they sent me this.

"I send you the ticket, visit eurostar website/app and type the booking number and last name to check for legitimacy. Once you arrive in Paris on the 4th we'll arrange the transfer."

then I looked and somewhere online it says you cant travel with someone elses ticket so I told them and they responded.

"by policy yes eurostar does not allow travelling under someone else's name. I can allocate a ticket under the name you need, if you are interested."

is it a scam? they are selling it to me for £70 and the tickets online are £250

Or not....

https://preview.redd.it/hiaj1bk540bh1.png?width=537&format=png&auto=webp&s=aa7e38c8b2623fc3c13238c908f0968e42bb85f3

Yeah cheers Eurostar. Think I'll be leaving my jacket and umbrella at home now.

It seems that there is an option to board in Utrecht instead of Rotterdam during the current repairs, but I can find no information. Before trying to get a call through tomorrow, did anyone find information on this option?