r/Eurostar

I've been travelling around europe so i have a LOT of electronics with me. no where asks you to take electronics out except paris. everything is tucked into millions of different pockets and I'll be at security FOREVER. I'm autistic so i don't have to worry about this at the airport since we use fast track. but on the eurostar, it just skips the queue instead of going to a quieter security. please if anyone has tips on the electronics part to make taking them out and putting them back in as quickly as possible. am i best just putting them in a small bag so i can dump it all out? though i can't jump an ipad and laptop

Just wondering how early I should arrive at the train station to get in the Eurostar back to London. Does it get really busy or have they not implemented it yet? Don't want to arrive too early but not late either!

Many thanks!

Is it like the airports where they use facial recognition when exiting the UK?

How fast is immigration? Is it weird if one does a one or two day trip and return to the UK? Do they ask you to show your train tickets and return tickets and you should prepare for that?

My Eurostar train from Brussels to Cologne on June 25 was cancelled, so I had no choice but to stay overnight in Brussels.

I contacted Eurostar through their Help Centre and was told that I could be reimbursed up to $150 for the hotel. I then asked where and how I could submit the reimbursement claim, but I still haven’t received a response.

I found the link below through Google, but when I enter my information and click to submit, I get an error message saying that I’m unable to proceed. (I attached the message below as well)

https://compensation.eurostar.com/#/

Error message: Sorry, we couldn't process your compensation. It could be due to one of the following reasons: Incorrect ticket number or booking reference provided, booking not eligible for compensation: (Delay is under 60 min, Force majeure event), delay details may not yet be available: please try again later. If everything seems correct and you're still experiencing issues, feel free to contact us.

Has anyone been able to reach Eurostar customer service directly and get a response quickly?

Also, does anyone know the correct link or process for submitting a hotel reimbursement claim? If you’ve had a cancelled Eurostar train and successfully received reimbursement for your hotel, I’d really appreciate it if you could share how you submitted your claim.

Thanks in advance!

I have a Eurostar voucher that expires in a few days. I do not plan to travel to any Eurostar destinations for next couple of months. Is it possible to extend the voucher expiry date? I am thinking to call them up and request to extend the voucher. Is there anything else I can do to save this voucher?

Thanks!

Edit: Its a normal voucher not a gift voucher

Dear all, has anyone here taken a London train from Paris this week? I'm wondering about queuing time as travelling with children and had fairly grim experience boarding at Brussels in April. Thanks in advance. Dan

Hey all a bit of silly questions. I was thinking of travelling holiday reasons to London from Paris (potentially) by Eurostar because of luggage allowance but that would be my first time and I have some questions if anyone knows, thank you.
1- I have Italian passport and I will be doing ETA as mandatory. Can I clear entrance by e-gates or that isn’t a thing?
Questioning bc Google says for faster track I could use it but honestly idk
2- Since am an EU citizen do I need to do EES still? This one is a bit confusing to me tbh
3-Usually if you flight, you will either go to immigration office or use the e-gates and get in. How that works for Eurostar? As I saw in the website it will be checked twice – first by French authorities and then by the UK Border Force.

I'll be taking Eurostar from London to Paris, my first time. I'm sure its a direct train, no stops between, but is there a need to secure our luggage? Could we use a bike lock to secure to storage rack?

Hi, just after some advice please. We will be arriving at Gare du nord, and was hoping just to use the RER to get to Disneyland, but have just found out there is works going on and some of the line is shut.

What would our best option be?

Family of 5 with luggage.

Thanks

Traveling from Amsterdam to Paris with my wife, two young kids (4 & 1), and inlaws (70+) in October. Already had train tickets from Amsterdam Centraal to Paris, which was easy for us to reach as we were staying near the Amsterdam train station.

Well just got an email saying that due to maintenance we can no longer board at Amsterdam centraal and the next available station to board at is Rotterdam Centraal. Which wouldn't be a big deal if it was just my wife and I, but what makes it difficult is the two little kids and my inlaws. So trying to figure out my best option to get to Paris. Have a few options that I'm exploring and have a few questions. Basic options are use other transport to get to Rotterdam centraal and board there, get a driver to take us all to Rotterdam centraal, rent a car and drive to Paris, look up flights to paris.

Is there a local train from Amsterdam to Rotterdam that's not affected by the maintenance? And how easy is that trip?

Are there any regulations to cover any additional expenses that may occur due to the changes?

Edit: Travel date is October 5th.

So this may sound like a stupid question, but im a 16 year old autistic girl and im honestly terrified 😭 im going to visit my long distance girlfriend in london the 16th of august, and i don’t know what to expect, i really like to have an idea of what may happen so im prepared. I get really upset when someone raises their voice at me, and i don’t know how to handle stuff like that, this is my first time travelling alone but i know staff can be grumpy sometimes.. any tips and information are much appreciated!!! I just wanna have a nice & smooth trip. Is there much i can do wrong?

I see that Eurostar intends to charge my bank account €8, but I have not done any transactions. Any idea what this could be?

Edit: issue solved. After talking with Eurostar and investigating a bit further, I realise there is a very banal reason for the confusion. I made a purchase from Euro Star, which is a grocery shop, and my transaction history showed that transaction as "Eurostar", complete with the Eurostar logo. Go figure.

Been checking daily for months for this trip, with the message "Trains are planned for this date, but tickets aren’t on sale yet. Please check back soon." I do know that there is maintenance planned this weekend.

Yesterday I noticed that some of the displayed times changed, though nothing is available to purchase yet. The earliest is a 13:43 train, and it's 5 hours long (I assume because they have to take an older route due to the maintenance work). Leaving this late will will lose us an entire Paris day, and we already have our Amsterdam and Paris hotels booked and other things planned.

This is my first time with Eurostar. Historically, does anyone know if the displayed times being changed, even without tickets available to purchase, means that those times tend to be set in stone by the time they're released? At what point should we decide to fly? Flights are looking to be about $280 CAD each for this one-way flight, which is much more than the Eurostar would be, and without the convenience of departing/arriving in the city centres.

Thank you!

I'm going London<>Paris for the Seine Festival, from 29/08 to 31/08. Any chance to get snap tickets for the morning slots?