u/jrouss28

I recently ordered a hybrid medium trunk, great looking bag but just too small when I saw it live. I emailed customer service and received a reply quickly and got a representative willing to help me with an exchange and give me the coupon from the original purchase for the exchange. I replied twice throughout the day to try to arrange a new purchase and return, unfortunately I received no responses. Not a great feeling if you can't get basic assistance post purchase assistance to choose the right for my needs and a return. It a bummer because the bag itself looked really good. Now I am concerned that by the time I could straighten things out it will be too late for shipping.