u/jt4g

Hey all just a quick question because YouFibre are taking forever to answer.

I have the Nokia XS-010X-R ONT connected to all my own 10gbe routers/switches etc and I am currently on You2000 no issues since install nearly 4 months ago however I have seen I can lock in at £50pm plus £5 for static IP for 2yrs on You8000 this works out great for me.

I asked on the support app if I can upgrade without an engineer visit and they basically said an engineer would be required to check the ONT "AFTER" upgrade, is this really necessary I asked and no longer getting any replies support ticket went silent.

Now surely all they have to do is re-provision the ONT on to the you8000 package right?

taking time off work for an engineer to look at the ONT and maybe run a speed test via his phone is pointless what would that achieve that I cannot do myself...

Anyone here had an upgrade done without an engineer visit?

EDIT------UPDATE-------ANSWER

So from start to finish it took just under 2hrs to get a re-grade from YOU2000 to YOU8000 honestly though they never once mentioned when the re-grade would be done and my probes detected zero downtime either.

I knew my ONT was compatible it was convincing a support staff member it was that was hard...

ANYWAYS

I am now getting speeds over 7600Mbps up and down hopefully it lasts.

Huge shout out to the two genuinely lovely guys who made the whole process smooth from start to finish.

They were incredibly polite, friendly, and professional throughout, taking the time to explain everything clearly. The install itself was done in no time at all, and they left everything spotless, you honestly wouldn’t even know they’d been, if it wasn’t for the ONT neatly on the wall!

Couldn’t be happier with the service.

Been hammering speed tests like a nerd and getting 2150 Mbps down & 2150 Mbps up pretty consistently, which is perfect..

Still early days, but right now it’s giving “good decision” energy.

Only one snag I don't have the static ip assigned yet even though I ordered it with the install, guess I will give it 24hrs and then turn the ont & Router off for an hour and hope for the best.