u/jul_enpassant

Hello, fellow Redditors.

Wondering if anyone has been in a similar situation and able solve it.

I am a sole global admin one-person one-business and have the M365 account. I recently changed my phone, but didn't back-up authenticator App. Now stuck in a loop trying to access my account.

Has anyone been able to have successfully reset MFA for a sole Global Admin, after replacing a phone? If yes, could you please share your experience?

Didn't realise that replacing a phone would cause so much issue with the Authenticator App.

Note, I initiated a ticket with Microsoft, and they've been responsive, but getting to the proper team is an issue.

Would appreciate any suggestions, thanks in advance!