u/jundog18

Received this message from Rover while on vacation about my dog who was under the care of a rover sitter. As a customer I can not believe how unhelpful this is. Just thought sitters should know what customers hear from Rover when their accounts are deactivated while sitting for a pet.

“Hi CUSTOMER,
 
I’m writing to follow up on DOG current stay. While DOG is doing well, we have determined that SITTER will no longer be providing care through Rover.com, as of TODAYS DATE.
 
Given the circumstances, we want to help by providing the following options:
 
1.) We’ll help you find alternate arrangements for DOG
 
- A member of our Customer Support team would be happy to help find DOG another Rover sitter. Let me know if I can connect you with them, or if you prefer, you can contact them directly at 888-727-1140.
- You’d be refunded in full for the remaining days of care that will not occur with SITTER.
 
2.) You can arrange for another care provider off the Rover Platform, and we will help facilitate transitioning DOG to a new care provider. You will not be responsible for the remaining cost of the Rover stay.
 
3.) You may choose to have DOG continue their stay with SITTER. As this stay was booked through Rover, you are still backed by the Rover Guarantee for the duration of the stay.
 
While we realize this may be inconvenient, we believe this is the right thing to do to provide yourself and DOG with the best possible Rover experience going forward.
 
As a token of our appreciation for your understanding to this matter, we’ve added a $25 Rover credit to your account for future services with another Rover sitter. Should you have any questions or would like to follow up, please feel free to respond directly to this email or call 888-453-7889.“