Had my first angry customer today, been working 5 weeks
Been in the job since march, but we had 7 weeks of “training” so I’ve not been taking calls for too long. I think today I’m halfway through my fifth week.
Calls for the most part are fine, I basically have customers calling in looking for something and I put their details in my computer and say whether they get it or not (don’t wanna go into too much info about what I actually do in case I get in trouble)
I’ve had a few sad calls, they were tough but I take a minute after the calls to collect myself.
My team is nice, I’m pretty friendly with other people in the office. I joked with them that I’d not had an angry customer yet, but maybe I’d find it entertaining at least.
Today I got a customer transferred from another department, their details didn’t transfer properly so I had to go through security again. That annoyed her.
The dude who sent her over told me she needed something she didn’t. I started to ask her about it, that annoyed her.
She asked me a question about something I had no knowledge of that wasn’t really my department, I gave her all the info I had but called another department to check. We couldn’t really do anything for her. That annoyed her.
She then just let out all her frustrations at me, I apologised. That annoyed her.
She then said thanks for nothing and hung up, idk why it annoyed me so much but it did.
Took my “idle time” after the call and went outside for a bit.
Idk, I’ve some personal things going on atm so maybe that’s also impacting me, but like I’m just frustrated at the guy who transferred her over and how I felt he pawned her off on me, about the lack of information about most of what we do in the training, and just the amount of things I have to do in a few minutes between calls