Options for refund issue
I originally bought 2 tickets for the 8pm, June 28 Kayne concert. 24hrs before the show, the support team emails me saying that the seller wasn’t able to deliver the tickets I chose. They offered me either a full refund or upgraded seats, and I told him I wanted the refund. He acknowledged that I wanted the refund but when I asked if any action was needed for me to receive the refund, he stops responding entirely.
Instead of waiting for them to solve this, I bought new tickets on a different website on June 28. I only bought new tickets elsewhere because I was directly told via email and voicemail that I wouldn’t be getting my original tickets from seatgeek.
Literally, only 4hours before the show, they somehow send me my original tickets that I was told weren’t available. The email asked me to view and accept the tickets which I did not do since it was too late.
I then went on their website with ai chat box which was giving mixed messages about how I should be entitled to get refund but I may not get it because the tickets were technically still delivered. It said that it would escalate the issue. Ultimately, the chat conversation was useless.
Around 3hours before the show, I call the support line and explain. The guy on the phone asks me to send a picture of my new tickets that I purchased on my own. He says they’ll be doing an investigation into it further and he’ll give me an email update about the refund later in the night. He said nothing else should be needed on my part at the time. Never heard from him again.
It does say a refund may come within some business days, but I just want some clarity on what the actual status is. Idk whether to truly expect it since no one ever responds after the initial conversations. And then they may try to act like I waited too long or something.
I’m going to try to speak with a supervisor or something today, but are there any recommendations for what I can or should do here?
(I had never bought with seatgeek before and never will again as a result of this.) there was option to add flair sorry.