u/kaizoku7

Hi again

My set up seems faulty and Octopus support is stumped and has been unable to shed any light or help for months, just repeatedly going back and forth asking me if my charger or car apps are doing anything to interrupt the charging even asking for screenshots of the apps etc.

They do say that on their end they are firing many requests to charge to my things but the requests error or don't get through. They won't elaborate on what error they see but they have asked me how close my charger is to my WiFi (very and I have no issues with remote connections with my app) and boost mode always at least initiates a charge.

Maybe this community will be more fruitful, keen to hear any tips or tricks that might identify/fix the problems or make my life easier by working around them!

The problem:

The connection between octopus and my charger/car seems unreliable. There will be periods where it does not fully charge my car overnight and even nights where it didn't charge at all. Schedules are created in Octopus app but when the time comes the schedule either pushes it back or charging doesn't happen or it starts and then stops.

For some reason all of April was perfect. It would be fully charged every morning and as I leave it plugged in all day it would refill most days during the day as octopus kindly find an off peak window for me. But now it's back to being weirdly unreliable. Before April was similarly bad, not sure if customer service fiddled with something while I was complaining to them in March and it's since been reverted.

My set up:

Andersen A3

Mercedes GLC300e with a 13.5kWh battery

Yesterday I literally watched the octopus app schedule a charge in for 1.30 am. The time would pass and by 1.40am I gave up, disconnected my charger from the app for the first time and set up a schedule in my A3 and my car immediately started charging with no interruptions until schedule end at 5.30am.

My car has no charger settings, I think it just takes juice when I plug it in, nothing fancy as far as I can tell and it's only a small battery.

No problems with my hardware, Andersen app just become dumb and delegates to octopus.

Any tips to debug this or troubleshoot? Maybe I should contact Andersen instead, could they be screwing something up with the octopus handshake?

I have an Andersen A3 and Intelligent Octopus Go. Most of the time it works ok and charges my car to full overnight and even sometimes "intelligently" gives me off peak rates during the day which is always nice.

But sometimes it goes crazy and decides I don't need a full charge and I wake up to a paltry battery charge. This seems to happen in patches and makes me really insecure about the overnight schedules to the point that I am tempted to either stop using the octopus app and force charging via the Andersen app or start manually boosting in the octopus app.

But if I boost at say midnight do I end up with peak rates even though it's off peak time?

Will boost just charge till I am full of until the intelligence kicks in and decides to stop it and schedule it in?

I had set my car to be ready for 8am but am I better off setting it at like 2am to ensure charging starts and finishes early?