r/OctopusEnergy

I would first caveat that no heat pump user should use a default electricity tariff. However, the energy price cap is illustrative about the general trends.

Compare July 2025 to July 2026:

1. Electricity: 1.16% increase from 25.73p/kWh to 26.03p/kWh
2. Gas: 13% increase from 6.33p/kWh to 7.16p/kWh

Now, some of this are due to policy changes made by the government. However, given there's only 5% VAT on gas it is inherently the case that electricity has more room for manoeuvre. Electricity has tons of added policy costs which could be shifted without too much unintended consequences.

Combined together this means that the heat-pump user will be experiencing far more consistent heating costs over this period of crisis than the gas boiler user. For those who want sustainable bills which fluctuate less during crises the choice should be obvious.

How to educate the public about the need to innovate to reduce price volatility is a hard problem but these data certainly helps.

Anyone else having issues with IOG schedules not going over to Hypervolt today?

It's been working fine for months but now the schedules are being created in the Octopus app but not being transferred. Tried disabling/reenabling smart charging, rebooting everything and plugging in/out.

We are having sigenergy 20kw battery storage being connected with 16 panels in next week or so. But we have no immediate plans for an electric / hybrid car yet.

Currently we on a fixed with smart meter but I want to be able to take advantage of cheaper off rate charging and of course exporting any excess.

Is this still possible without an electric car and can you be on cheap overnight tarrif with batteries?

I’ve not really checked my energy usage and costs over the summer to be honest as I’m gas isn’t in use and my electricity is fairly consistent.

I’ve just looked and seen how high it is on tracker compared to the cap. Have people moved off of it now? And if so to what? Usually going by previous years during the winter the tracker is always below the cap I assume due to the amount of wind we get. But with all the energy upheaval this year, I’m wondering if this winter will be bad.

Just got my solar and battery system installed today, and starting the process of exporting.

I have heard octopus don't backdate vs. Other providers. Has anyone done the SEG tarrif from another provider while still with octopus for electric tariff?

Seeing it would be a reduced rate this way, but other do backdated pay and no exit fees. Then switch back to octopus once all setup?

It’s been constant highs of 40p and even 50p with prices well into the 30s and high 20s even into the night. Fixed is actually cheaper at the moment.

Will Agile come down as autumn approaches? I really hope so, because otherwise I may as well switch over to fixed.

I live in a 1 bed flat and usually do save with Agile (albeit not as much as someone with a villa and batteries etc, but a saving is still a saving!). Just wondering if anyone knows from experience whether prices are expected to improve as we head into autumn and also why is agile so bad nowadays?

Looking for some advice. So I have an ID3 granny charger and have switched from Agile to IOG. The car never actually charges although I am getting a schedule.

I used to get "Charging Error please try again" I've resolved this to being down to a setting the app not being enabled. So I have no enabled "Optimised Battery use" haven't been able to test during non overnight charging, but this morning I didn't get any Charging error notifications. Progress, I hope.

When I checked the granny charger this morning it was still in EV Stop mode, no charging time registered and the battery on the car was a bit lower then when I went to bed, due to the optimised battery charging now being enabled.

Further previous troubleshooting mentioned a 10 amp fuse under the bonnet that when pulling this for a bit will reset the onboard charger.

All these little things seemed to have aided and processed a little bit further but still no charging.

I have no charging schedules enabled. I have departing times set for aircon but they are disabled.

I can't, as yet get a full blow charger as I'm on a looped supply so stuck with the granny charger.

IOG State that my setup is compatible. Anybody have any insight as to what I am missing?

Hi everyone,
I took delivery of my 2023 Polestar 2 Long Range Single Motor today through Octopus EV leasing, and what should have been a really exciting day has honestly turned into a massive headache.

The car was delivered with only one of the main keys, and the activity key is missing.

The problem is that I’m now unable to properly set myself up as the administrator of the car in the Polestar app because the car appears to require the other key/activity key as part of the setup process.

This has created a pretty frustrating knock-on effect:

● I can’t complete the Polestar app setup properly.
● I can’t become the administrator of the car.
● I can’t properly add/connect the car to my Polestar account.
● I can’t set up Polestar Energy.
● I can’t connect Polestar Energy to my Octopus Intelligent Go tariff.
● Therefore, I can’t take advantage of the cheap overnight Intelligent Go charging at home.
● I’m currently having to use public chargers, which could cost me £30+ every time I need to charge, despite having home charging available.

I’ve contacted Octopus EV leasing about the missing key and getting this resolved, but I’m trying to understand what my options are in the meantime.

I’ve read a few things online suggesting that there are potentially two ways around the issue:

1. Get a replacement/additional key programmed for the car, which would hopefully allow me to complete the setup.
2. Have the missing activity key wiped/removed from the car’s system, after which the car may apparently allow the setup to be completed using the one key I do have.
   I’m not sure how accurate the second option is though.

Has anyone else had their Polestar delivered through Octopus EV leasing with only one key/activity key missing?
If so:
● How did you get the issue resolved?
● Did Octopus arrange/provide a replacement key?
● Did Polestar provide/program a replacement key?
● Were you able to get the missing activity key removed from the car’s system?
● Did removing the activity key allow you to become the administrator and complete the Polestar app setup?
● How long did it take to get sorted?
● And were you able to get Polestar Energy + Octopus Intelligent Go working afterwards?

I’d really appreciate hearing from anyone who’s been through this, particularly if there’s a way of getting the car fully set up without having to wait weeks for another physical key.

It’s just frustrating because I specifically arranged my Octopus Intelligent Go tariff and home charging setup ready for the car, and because of an issue that wasn’t caused by me, I’m now potentially having to pay a lot more to charge it publicly.
Any advice or experiences would be massively appreciated!

I’m having Solar installed this week. I’m with British Gas on a duel fuel tariff. The tariff ends in a couple of weeks and I want to move to octopus to take advantage of their better export rates.

I think I need to switch to a standard tariff with octopus then once that’s done I can apply for the solar tariff. I will need to provide my MCS certificate, the G99 from the DNO, etc.

I’m assuming that my British Gas smart meters will be compatible with octopus.

The octopus general tariff is quite a bit more expensive than my current tariff but I expect that any new British Gas tariff will be comparable.

Has anyone been through this process recently? Are there any gotchas that I need to know? Is it worth considering only moving the electricity to Octopus and keeping the gas with British Gas?

I do not have an EV and probably won’t in the future as I don’t have off road parking (terrace house)

Hi all,

As the title says I'm switching to an EV in September and will be getting an OHME charger.

As we can charge the car at my wife's workplace we aren't really planning on using the charger much so I don't think we will actually get any benefit from switching tariffs as we won't really be using a lot of energy off peak and most of our energy will be used in the day.

Is my thinking correct?

I'm on Agile for my Electricity : / - But I had fixed my gas that has now expired, would I be better off fixing again, how has Tracker been in this ridiculous climate?

Just had another saving session email ping through for anyone who's interested - keep an eye out in your inbox.

I could really get used to these daily saving sessions, even on rainy and overcast days like today it means I'm easily crossing into net profit thanks to PV and a battery, and the grid benefits too.

Hi,

We just moved into a large house (360m2, EPC B) with a Nibe heat pump for underfloor heating. We also have one EV which to date has been charged at work.

We both work most days in the daytime. One child so cook around 6pm.

The previous owners used 10,000kwh/year with no EV but essentially ignored any way of optimising their use. I am far more pedantic!

Any suggestions for which tariff I would be best off with at present? Finding it all very confusing. ChatGPT seems to suggest Octopus Cosy or Eon Next Pumped but I currently can’t get my head round it.

Help and advice appreciated. Thanks!

Hello everyone,

Is anyone currently on the path of getting a heat pump from Octopus Energy, could you let me know how you’re getting on?

The reason for the question is that I accepted a quote for a heat pump back in January and Octopus still hasn’t confirmed a date for installation despite planning permission being confirmed in April. They’ve sent Two engineers who do a lot of ‘umm’ and ‘erring’ which is concerning and recently said they need to do another survey which has been delayed and delayed.

Not having a great time, spent money prepping the area for the pump and also planning permission…

Your experience would be appreciated!

PHEV with 20kWh battery. Low mileage, used only 140 kWh in July.

Booked in for 16 solar panels and 5 kWh battery next month (daily home usage only 6-7 kWh).

Currently on Octopus Tracker; whenever possible, I charge on less expensive days.

With a small battery PHEV, the savings from cheap overnight rates seems rather limited?

Any advice would be appreciated, thanks.

Hello!

I'm very excited to be picking up my first EV at the weekend. I have a system at home with solar, Tesla PW3, and a Zappi charger.

The installation was done in a way, I believe, that the Zappi won't draw from the PW3.

My question is around Intelligent Octopus Go and setting up My Device in the app. I noticed I can either add the car (i4) or instead select the Zappi charger.

I'm just wondering what the real world difference is between adding the charger vs adding the car in the app. Is one more preferable? I may be wrong, but I imagine choosing the Zappi will let it work better with solar, whereas selecting the car might give it more accurate info about the battery charge?

Thanks in advance - my head is very muddled ☺️