u/kamg213

I have purchased a full title property in Midrand recently and need to open an Eskom account.

I am struggling with the process.
All info I find online doesn't seem to work or appears to be outdated.

• I have twice emailed gauteng@eskom.co.za with the title "#Applications Gauteng" (this seems to be the most common approach from searches) 2 weeks apart with the necessary info and not received any response.
• I have tried calling the call centre: 0860037566 but they route you to their Self-Service tool. As I do not have an account number, cannot get to the other options.
• Tried the self-service tool: https://connect.eskom.co.za, but the only options are applying for New Connection, Generator, or Additional Point of Supply.

The seller has closed their account and received final account, so I am paranoid that my electricity may be cut off.

Has anyone in the past few months opened an Eskom account in JHB and can please share the process you followed?

I have found a 3rd party (https://househoppers.co.za/) offering this service, but quoted me R3000 for it.
I don't mind using a reliable 3rd party guaranteed to achieve this if at around +-R1000.

Am I being impatient with the email approach? As I said, I am worried about losing supply.