A friend and I are building a customer support/helpdesk product and are trying to make sure we’re solving a real problem before going too far.
We’ve spoken to a few support professionals and have started seeing some interesting patterns, but we’d really value perspectives from people who’ve built or worked in this space.
If this is your space and you’d be willing to share some guidance, please reach out.
Would genuinely value your perspective.
A friend and I are building a customer support/helpdesk product and are trying to make sure we’re solving a real problem before going too far.
We’ve spoken to a few support professionals and have started seeing some interesting patterns, but we’d really value perspectives from people who’ve built or worked in this space.
If this is your space and you’d be willing to share some guidance, please reach out.
Would genuinely value your perspective.
The last few posts gave us some really useful insights into the everyday problems support teams deal with.
I’m looking to speak with a few Customer Support / Success professionals who can share how they actually work.
Would love to connect and take the inputs.
The last few posts gave us some really useful insights into the everyday problems support teams deal with.
I’m looking to speak with a few Customer Support / Success professionals who can share how they actually work.
Would love to connect and take the inputs.
A friend and I are building a customer support/helpdesk product and are trying to make sure we’re solving a real problem before going too far.
We’ve spoken to a few support professionals and have started seeing some interesting patterns, but we’d really value perspectives from people who’ve built or worked in this space.
If this is your space and you’d be willing to share some guidance, please reach out.
Would genuinely value your perspective.
Following up on my last post, a few responses made me think that maybe the biggest problem isn’t the number of support tickets, but the effort that goes into resolving them.
For support teams, what actually takes up most of your time?
If you could get rid of one frustrating part of your day-to-day support work, what would it be?
Would genuinely love to hear some real examples from people doing this every day.
For those working with a high-volume customer support team, what’s the biggest pain point you’re dealing with right now?
Curious if it’s the sheer ticket volume, repetitive questions, response times, finding the right information, or something completely different.
For those working with a high-volume customer support team, what’s the biggest pain point you’re dealing with right now?
Curious if it’s the sheer ticket volume, repetitive questions, response times, finding the right information, or something completely different.
For those working with a high-volume customer support team, what’s the biggest pain point you’re dealing with right now?
Curious if it’s the sheer ticket volume, repetitive questions, response times, finding the right information, or something completely different.
For those working with a high-volume customer support team, what’s the biggest pain point you’re dealing with right now?
Curious if it’s the sheer ticket volume, repetitive questions, response times, finding the right information, or something completely different.
For those working with a high-volume customer support team, what’s the biggest pain point you’re dealing with right now?
Curious if it’s the sheer ticket volume, repetitive questions, response times, finding the right information, or something completely different.