u/katiejd1988

After weeks of back and forth with Tandem directly, fighting with them to get a new pump..currently waiting for it to be delivered. Anywho, the stuff I’ve dealt with the last 8 weeks is literally insane. Last week I requested a copy of our recorded phone call, or the conversation we had sent in an email. The woman used innappropriate terms her exact words “eat the cost” with my insurance..when we spoke a few days later she said I was taking what she said out of context. Um no..I would like to report them..I’ve never reported anyone or complained about anything. I’ve read lots of people have had similar issues. Curious if anyone has reported them? Is it even worth it? I don’t want anything I just wanna make sure other people can call and get a new pump and not be treated to abuse. My previous post has more details

Hello all,

Is anyone having issues with Tandem service as in ordering a new pump. I’ll explain and try and make it short 😅 Diabetic 27 years..my warranty on my pump was up in 2024. Started having issues, charging, high altitude and the occlusion alerts. I don’t even call support because this is my 5 or 6 pump and I know once out of warranty they will try and assist but they can’t help..if you know you know. Not a big deal I get my upgrade every 4 years, requirements are I see my endo in a time frame and my insurance approves…I pay copay the pump has always been here within a few days. They are a San Diego company and I’m local. I’m going on 7 weeks with no traction, zero follow ups. I call everyday and get told it’s an insurance issue then some say no we’re working through the paperwork, they aren’t sure they will send a message to a rep and I’ll hear back in 24 hours. I never hear back ever no follow up. I called this Monday the guy answers the phone uhhh yea hello this is Jerry..I literally had to pause cause I’m like what! Obviously working from home.fine not an issue but to answer the phone like that have zero answers and say someone will contact me in 24 hours and they don’t. Called today literally my 20th call. No one can explain to me why we aren’t moving forward. I’m completely at a loss and have never had this issue with them. I flat out asked them okay how much longer should I wait? They said they don’t have an answer..I said at this point I’m going to call my dr and look and my options and proceed with a different pump company and see if they can get it to me faster. Okay, longer than I thought if you made it this far..anyone else having issues with tandem directly?

My family has a 3 year old golden retriever, he’s the sweetest goodest boy with one flaw. He humps my mom’s pillow, and only her pillow. He’s never done it to any other pillows, not the couch ones not the ones at the vacation home only her pillow. One would say change the pillow, we have multiple times when he was a puppy he would hump and rip holes in her pillow so it doesn’t matter the pillow, if that makes sense it’s just always her pillow. He has been neutered just for added information. My mom it’s at her wits end, and I totally get it. She has to put her pillow up when she leaves the room but will occasionally forget. Curious if anyone else has had a experience like this..like I said kinda weird and we are at a loss.