I’ve been charged without a confirmed booking and there’s no refund either
So I recently tried booking a hotel from booking.com on the 30th of July (posting this on the 19th of August) but due to some error my they did not confirm my booking my money was deducted from my account but I did not receive any confirmation emails or anything.
Now, when I try to contact them they keep sending me the same emails that also written by a bot. When I try to call the number provided it doesn’t even connect. So I’m pretty much helpless at this point.
They’ve told me to email them more information about this payment issue by “replying” the email they’ve sent me but it’s a no-reply email!? How am I supposed to reply to that?
I have no idea how to contact them. The payment was actually a huge amount. It has already been so long since I made this payment and I am a student it was my pocket money that I had saved up for a long time for this trip. Due to this problem I had to make a lot of adjustments. It’s so sad that this was my first experience with them.