u/kavyaambojni

I bought a borosil OTG (prima pro 30L) recently from borosil's website. The product I received is completely damaged and requires multiple replacements. The only reason I did not notice something was wrong before because I thought I made a mistake in the recepie or chose the wrong settings. This time I tried making patties and it was taking way too long to finish (it took 3-4 hours) when recepie states only 15-20 mins. So I called the technician who said there are multiple issues with the parts in the OTG. So I asked that if it is possible to change the otg instead he said he would have to talk to the lead technician and they would inform me. On putting my request they denied it even though the OTG is about a month old. They have sold a product with bad internals which a customer won't necessarily be able to spot and then deny replacements when most of the machine is not even working properly.

I bought a borosil OTG (prima pro 30L) recently from borosil's website. The product I received is completely damaged and requires multiple replacements. The only reason I did not notice something was wrong before because I thought I made a mistake in the recepie or chose the wrong settings. This time I tried making patties and it was taking way too long to finish (it took 3-4 hours) when recepie states only 15-20 mins. So I called the technician who said there are multiple issues with the parts in the OTG. So I asked that if it is possible to change the otg instead he said he would have to talk to the lead technician and they would inform me. On putting my request they denied it even though the OTG is about a month old. They have sold a product with bad internals which a customer won't necessarily be able to spot and then deny replacements when most of the machine is not even working properly.

I bought a borosil OTG (prima pro 30L) recently from borosil's website. The product I received is completely damaged and requires multiple replacements. The only reason I did not notice something was wrong before because I thought I made a mistake in the recepie or chose the wrong settings. This time I tried making patties and it was taking way too long to finish (it took 3-4 hours) when recepie states only 15-20 mins. So I called the technician who said there are multiple issues with the parts in the OTG. So I asked that if it is possible to change the otg instead he said he would have to talk to the lead technician and they would inform me. On putting my request they denied it even though the OTG is about a month old. They have sold a product with bad internals which a customer won't necessarily be able to spot and then deny replacements when most of the machine is not even working properly.