EU Buyers beware Evo X2
This is summary of what happened to me generated by AI, as i'm too tired to retype it for the n-th time
I wanted to share my experience for anyone considering buying an expensive GMKtec system.
In 2025, I preordered a GMKtec EVO-X2 and paid a deposit to secure one of the first production units. When the product became available, I made the final payment and received the machine. The total cost was close to €1,800.
A little over a year later, the PC failed. The power LED turns on, but the fan never starts and the system shuts itself down after a few seconds.
I contacted GMKtec support. Their response was that the issue could be related to the motherboard or power adapter, but they would not provide repair or replacement because their warranty period is only ONE year AS OPPOSED TO 2 YEARS STANDARD IN EU.
What surprised me is that they did not claim:
- Physical damage
- Liquid damage
- User misuse
- Unauthorized modification
The issue appears to be a hardware failure, but support's position is that the device is out of warranty.
I have since:
- Filed complaints with consumer protection authorities.
- Requested an independent diagnostic assessment.
- Started looking into repair options.
I'm not telling anyone what to buy, but if you're spending €1,500 to €3,000 on a premium mini PC, make sure you fully understand what support and repair options are available after the first year.