PSA: Pandora Final Sale
This is a heads-up in case you don’t already know and want to avoid ending up in the same situation I did!
Before the summer sale, I bought a few gold-plated charms online (Sparkling Bow, Curled Snake, and Aladdin Beetle) while they were discounted. Unlike another discounted charm in my order that was clearly labeled “final sale,” none of these three charms were marked as final sale on the product pages or in my order confirmations. So when I decided to return them, I expected refunds to my original payment method. Instead, Pandora issued me e-gift cards. When I called customer service, I was told that discounted items are considered final sale, even though the return policy on the website doesn’t actually say that. The agent apologized and said they couldn’t reverse it because the gift cards had already been issued, but they would pass along feedback about clarifying the return policy on the website.
Hopefully this information helps someone avoid the same surprise I had! If you’re buying discounted items and think you might want to return them, it’s worth confirming with customer service first.