How it all shaked out, after 3 disaster boxes...
I have a previous thread, like many others, lamenting that absolute shit boxes we've gotten in a few weeks.
It gets confusing, with the useless credits, but all told, I got three terrible boxes, each worse than the last (with the 3rd one having maybe 10% of the ingredients).
I sent a complaint to BBB and requested a refund on the two payments that went through the past 3 weeks (one for about $150 and one for about $100 (with a $50 credit).
After taking advice from here, I contacted them successfully on Instagram (weird). The refunded the $100.
I wasn't happy with just that refund, since the refusal of the $150 was based on credits, which so far were mostly useless. Lo and behold however, I had a $100 credit to my 4th box, which was not perfect, but was maybe 80% full of ingredients.
All told I paid $250 for 4 boxes, anywhere from 10%-80% full. I consider this fair, although definitely a terrible terrible way of going about things.
If the CEO or whoever was in charge of this debacle gets axed, I may reconsider them in a month or two when they are showing consistency in full boxes.