u/khameneei

Subject: Formal Technical Complaint: Persistent Camera Sensor Error - Xperia Pro-I (Escalation Required) To the Sony Technical Support Team, I am a professional photographer and a long-time, loyal user of Sony Xperia devices. I am writing to formally address a critical issue with my Xperia Pro-I that remains unresolved. Despite my persistence in reporting this issue with comprehensive documentation since October 2025, my concerns have unfortunately been overlooked, and the issue remains unresolved. As a dedicated and loyal user who deeply cares about the quality of Sony products, I have taken the time to perform all standard troubleshooting, including: Performing a full system repair via the Sony Companion software. Executing multiple factory resets. As demonstrated in the following video files:

https://youtube.com/shorts/xH1sMleoiBs?is=Mmk6DD0BuEnH-fen​

https://youtube.com/shorts/OayrWZMZEdE?is=E_VM9ZLvWWdF42d- ]

​ly functional, capable of capturing professional-grade images. However, I am consistently receiving an "Unknown error" notification within the official Photography Pro application. It is evident that this is not a hardware failure, but a persistent firmware incompatibility. I urge you to escalate this matter to your technical engineering team for a definitive investigation. Please refrain from providing generic troubleshooting steps, as I have already performed them thoroughly since October 2025 without success. I look forward to your professional assistance in resolving this matter. Best regards, Hardi​

I’ve been struggling with my Xperia Pro-I, and the experience with Sony's software and support has been beyond frustrating. To test my display, I used ADB to set an overl

Is this the 'Sony experience' we deserve? Exceptional engineering met with total indifference from support. Watching my Pro-I fail like this is frustrating—hardware is top-tier, but the software support is simply non-existent

taken white sony Xperia Pro-i

etings to my good friends, I was able to connect to the internet with difficulty and temporarily after 80 days at the exorbitant cost of a filter breaker. We, the people of Iran, have not had the internet for a long time and the internet has been cut off by the dictatorial government. Please be the voice of the people of Iran! These photos are dedicated to you, my dear friends.