National employee discount ?
I'm trying to find a solution to my store's difficultly with national employee discount enrollment. Our franchise owners removed the button in our POS system for providing our employees with a 30% discount when off duty and vaguely implied they had to order through the app from now on. Unfortunately no one in store or in district knows much about any of it. Subsequently, there are a significant number of us who haven't received said discount. I am one of those employees. While I'm sure it's not personal i can't help but feel slighted by the lack of interest from my superiors.
I'm far from an impatient new hire, while I am part time that's by choice and i have many responsibilities in various areas of the store. I'm approaching my 16 year anniversary and the last few years I have been tasked with new hire onboarding and training. One of my day 1 trainees offered to let me use his 30% discount because it was active that quickly. We have checked and double checked that my email is correct and the same one from onboarding and I've deleted and recreated my account(and waited) multiple times since this started many months ago.
Can anyone help me answer this question? At what point in account creation is the info input to connect to an employees mcdonald's mobile app? So maybe I can find out who might know where to look to correct it... it may be a petty thing but Its a significant factor in my pros/cons list of staying with the company.... any suggestions would be appreciated. Thanks