u/komoroshii

My account (UID: 169136845) has been frozen for a month. Support keeps sending the exact same automated bot replies about an "AML historical transaction review".

1. They have NOT asked me for a single document (Source of Funds, KYC, etc.) to clear this up.

2. I requested to voluntarily close my account and withdraw my funds to a clean address, and they refused, saying I must wait indefinitely.

This is unacceptable. You cannot freeze personal funds for months without requesting any proof or giving a timeline. It looks like a scam to hold user deposits. I am ready to provide ANY documents needed. Please escalate this to a real compliance officer immediately.