r/Bybit

Hello,

My Bybit account got banned on May 6th, FOR NO reason, I wasn't actively using the account or doing any suspicious activity. It says there's compliance review, expected end time NONE (Permanent). I tried contacting support but they are not giving me more details. I got my funds locked, I can't sell, I can't withdraw, I can't do anything.

I am planning to reach out to my lawyers to get this case solved for me because I feel a lot of pressure for not being able to access my funds and I have a lot of concerns.

Does anyone else had similar issue, have you gone the legal way? What's the best way to solve it asap?

Bybit UID: 127050079, my account is banned for the past 3 weeks without any support interaction. Only giving generic answers. Account holds 80k usdc and I’m an EAA resident. I’ve also filed a VARA complaint which is the Dubai Regulator

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Sent 5,999.9 USDT to my Bybit address on Morph network (my mistake). Transaction went through successfully and is confirmed on-chain.

Bybit support rejected recovery twice saying "Morph is not supported." But I found their official Asset Recovery Form (https://www.bybit.com/en/help-center/article/Unsupported-Deposit-Recovery-Procedure-Rules) which says unsupported deposits ARE recoverable with a $200 fee.

Key point: Morph is EVM-compatible (same tech as Polygon/Arbitrum). This isn't a technical impossibility—it's a policy issue.

Transaction confirmed on-chain, funds are verifiable. Has anyone dealt with Bybit recovery for EVM-compatible chains? Or have insight on escalating beyond the template responses?

I woke up on May 4 and received an email from Bybit saying that my deposit was blocked and I couldn't use my funds, I won't say that I have a lot of them, but $1,622 is also money.

I applied to the compliance application, which clearly states that I will be contacted in 48 hours, but there are no messages from bybit, when you create a request for them, they write according to the usual template that additional verification is required and more time is needed (but what is the reason for the verification and what exactly is being checked) I haven't been able to find out anything since May 4th.

What should I do in this situation?

UID: 148846995

Appeal ID: AS-896364-W2026040542EEDEFF0D041A09E614D7

I avoided on-chain for way longer than I want to admit and the reason was stupid. It wasn't fear of getting rugged or losing keys. It was that the whole routine of withdraw, wait for confirmations, open the other wallet, maybe bridge, double-check the address, was just enough steps that I'd talk myself out of it every time. Friction killed more of my on-chain curiosity than risk ever did.

Few months ago I tried Bybit's Web3 wallet basically because it was already sitting there in the app and I was too lazy to do the old dance.

And I got weirdly annoyed at myself.

Because the barrier I'd built up in my head for like two years just wasn't there. Asset on-chain, same app, few taps, done. All that avoidance over a process that took less time than making coffee. I sat there a little irritated that I'd let a UX annoyance gatekeep me from learning this stuff for that long.

Not all sunshine though.

One swap the gas estimate was off and I overpaid more than I'd like to put in writing. Small absolute amount, but it stung in that specific way where you know it was avoidable and you just didn't catch it. And it's got a clear ceiling. Basic swaps, fine. Anything into the stranger corners of on-chain and it doesn't really go there.

But the actual feeling I walked away with wasn't about features. It was mild embarrassment that the thing keeping me out was never the hard part. It was the five extra taps. Take that out and suddenly I'm doing the thing I avoided for years.

Anyway. Funny how often the wall isn't the wall. Curious if anyone else had the same dumb realization or if it's just me

My account (UID: 169137289) has been frozen. Support keeps sending the exact same automated bot replies about an "AML historical transaction review".

1. They have NOT asked me for a single document (Source of Funds, KYC, etc.) to clear this up.
2. I requested to voluntarily close my account and withdraw my funds to a clean address, and they refused, saying I must wait indefinitely.

This is unacceptable. You cannot freeze personal funds without requesting any proof or giving a timeline. It looks like a scam to hold user deposits. I am ready to provide ANY documents needed. Please escalate this to a real compliance officer immediately.

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​

I am currently involved in a long Bybit P2P dispute even though my bank confirmed that the transfer was successful and cannot be reversed or canceled from my side.

I made a transfer to an InstaPay-linked phone number provided by the seller. The seller initially claimed that the funds were not received, but later admitted during a phone call that the transfer had actually arrived in another bank account linked to his InstaPay profile. After that, the seller suddenly changed his statements again and started denying receipt once more.

The main issue seems to be that the seller owns multiple linked bank accounts. He keeps showing statements from one specific bank account while refusing to show the actual InstaPay transaction history linked to his phone number, which should reflect transactions across all linked bank accounts.

I already provided:

- Full bank transfer proof.

- Transaction history showing no refund was returned.

- Live chat with my bank confirming the transfer was successful and irreversible.

- Technical demonstration videos explaining how InstaPay linked accounts work and how transaction history behaves after changing linked accounts.

Now Bybit is requesting additional camera-recorded evidence directly showing communication with my bank support team.

Has anyone experienced a similar P2P dispute involving InstaPay or multiple linked bank accounts?

My Bybit account was suddenly banned for 43 days without any meaningful explanation. During this period, I had very limited communication from support and no clear information about what issue was being investigated or how long the restriction would last.

After more than six weeks, I finally received an email from the Bybit compliance department instructing me to remove all of my funds from the platform. However, no explanation or justification for the account restriction was provided. The email stated that I had only 120 hours to withdraw my assets and that the account would then be permanently deleted, with no further communication regarding the matter.

I understand that exchanges must follow compliance and risk-management procedures, but I found the complete lack of transparency unusual and concerning. As a customer, I expected at least a basic explanation of the reason for the restriction, especially after such a long period of account suspension.

The experience significantly reduced my confidence in the platform and its customer communication practices. I would advise other users to carefully consider the risks of keeping funds on centralized exchanges if account actions can occur without clear explanations.

My Bybit account UID: 57236531 has been frozen since May 1, 2026, and I still cannot withdraw my funds ~14,000 USDT.

Support only says the account is under an “automatic review” allegedly related to a transaction from around 450 days ago. No evidence, no explanation, and no estimated resolution time have been provided.

I have fully cooperated and offered to provide any documents required, but after 15+ days my funds are still locked.

Case ID:
AS-896361-W2025021117E421860746B014C8255C

I have already escalated the matter to UAE regulators after receiving guidance from VARA that CMA/SCA is the relevant authority supervising Bybit’s licensed entity.

Has anyone experienced similar delays with Bybit compliance reviews?

My account (UID: 169136845) has been frozen for a month. Support keeps sending the exact same automated bot replies about an "AML historical transaction review".

1. They have NOT asked me for a single document (Source of Funds, KYC, etc.) to clear this up.

2. I requested to voluntarily close my account and withdraw my funds to a clean address, and they refused, saying I must wait indefinitely.

This is unacceptable. You cannot freeze personal funds for months without requesting any proof or giving a timeline. It looks like a scam to hold user deposits. I am ready to provide ANY documents needed. Please escalate this to a real compliance officer immediately.

What am I supposed to do?

My account was blocked and I have absolutely no idea why. I contacted support twice, and all I was told was to wait. This happened more than a month ago, not after a transfer or a suspicious VPN login, it seems like it happened after a P2P trade, at a moment when I had already logged out of the account and went to rest. The message I keep seeing says: "Your application has been received. We will review it and get back to you within 48 hours." and this has been going on for a month. Every two days the date shifts again and they once again promise to review the Compliance Ticket within 2 days. An absolutely outrageous situation, and what makes it worse is that you do not even know the reason.

https://preview.redd.it/f3jhnnc6ic1h1.png?width=1326&format=png&auto=webp&s=c007fa5cc7db42d27b9ab729504f74653ca19087

i dont have account yet, but wanted to deposit around 3k USD or EUR from european union.
will they ask for much proofs?

Oi, pessoal. Estou escrevendo aqui meio no desespero mesmo, porque já não sabemos mais o que fazer.

Meu noivo, que é estrangeiro (Argentino), teve a conta da Bybit bloqueada/congelada há mais de 1 ano. Na época, ele tentou movimentar cerca de USD 1.900, que eram basicamente as economias dele e reserva de emergência.

A operação foi cancelada sob uma alegação genérica de “suspeita de fraude”, mas até hoje a Bybit não explicou de forma clara qual foi o problema, qual regra teria sido violada, qual documento resolveria a situação ou qual o prazo final para análise.

O ponto é: ele não está tentando sacar para terceiros, não quer mandar para conta de outra pessoa, não está tentando fazer nada estranho. A gente só quer que o valor seja devolvido para a conta/carteira de origem, que também é de titularidade dele.

A Bybit chegou a pedir RNE, mas ele não possui esse documento migratório brasileiro. A conta foi aberta com CPF, e ele pode apresentar outros documentos para comprovar identidade, residência, origem dos fundos e titularidade. Mesmo assim, a empresa não dá uma alternativa clara e mantém o dinheiro parado.

Já abrimos vários chamados, tentamos contato por suporte, e-mail e formulário, mas a sensação é que só recebemos respostas automáticas ou genéricas. Os protocolos mais recentes são 26325379, 26325343, 26187206 e 26168089.

Hoje ele está na Argentina, sem renda, passando por dificuldade financeira real, e esse dinheiro faz muita falta. Não é “lucro parado”, não é dinheiro sobrando. Era reserva de emergência.

Queria saber se alguém aqui já passou por algo parecido com a Bybit ou outra exchange: conta congelada, pedido de KYC impossível, dinheiro retido por meses, suporte que não resolve etc.

Como vocês conseguiram resolver? Reclame Aqui ajudou? PROCON? Banco Central? Advogado? Reclamação em órgão internacional? Algum canal específico da Bybit que realmente funcione?

Qualquer orientação prática já ajuda muito, porque a situação está ficando insustentável.

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