New homeowner stuck waiting for previous owner’s Ziply service to end
We recently bought a house that already had Ziply service from the previous owner. We scheduled installation for our own account, but were later told the previous owner’s service is still active at the address, so Ziply can’t activate ours yet.
The previous owner has already canceled their service, but it apparently remains active through the end of their billing period.
I understand Ziply can’t disclose another customer’s account information. What I don’t understand is why, as the new homeowner, I can’t provide proof of ownership and have the address released so we can start our own service. We've moved into the house for almost two weeks without internet service. Frustrating.
Has anyone dealt with this before? Is there a new homeowner/address conflict process that can get this resolved without having to involve the previous owner again?