Sold an authentic item on ebay but buyer filed an item-not-as-described with picture of fake product I did not send.
I'm super frustrated that I sold an authentic new Lego product to a buyer that is now claiming the item is not as described. The picture they shared is of a clone product, not authentic and completely different box shape that what I sent. (I can prove that what I sent via mail is a square box but his picture is a long rectangle box)
I've not chosen to either "Accept the return" or "offer full or partial refund". I have until Oct 6 to resolve this so time is running out.
I did respond but some google searching suggests I should not let ebay step in here and just accept a return but I'm conflicted on what to do now.
This is a $600 item and so I'm pretty upset about this scam they are trying to play on me.
How should I approach this?
These are the messages I sent in response. (buyer has not responded)
Looks like the buyer intentionally put a completely different box image than what I sent him. I sent him exactly the kit in the pictures of my ad. He is outright lieing. That is not a picture of the box and product I sent him.
This kit is 100% genuine, I have proof of my purchase straight from the lego store on amazon. Nothing has ever been opened or removed
This is absolutely a 100% a Genuine Lego kit, I purchased this directly from Lego itself. I never opened any bags at all, just opened it to take pics thats all.