Downgrade compensation
Hello I am looking for advice on how to proceed with a downgrade compensation claim.
I held a business class ticket for a flight with Virgin from Bangalore to London in May. The flight was cancelled and I was auto booked on to a business class flight the next day with BA.
I checked in and received a boarding pass. Upon arriving at the airport I was informed by BA that I had been downgraded to premium economy and given a new boarding pass. I was also given a piece of paper saying I could claim compensation online for the downgrade through BA website.
I made two claims upon arriving back in the UK:
- Against virgin for flight cancellation
- Against BA for downgrade
I received compensation for 1. From virgin within weeks.
Yesterday, 6 weeks after making the claim, I received an update from BA saying they are not responsible for the downgrade compensation as the ticket was booked by Virgin.
This makes no sense to me as BA operated the flight and I had a valid BA business class ticket, virgin had nothing to do with that flight or the reason I was downgraded. I’ve also spoken to Virgin who of course also claim it’s BA’s responsibility for the downgrade compensation.
So now I’m wondering how I can proceed to receive the downgrade compensation claim?