u/lakemom1509

I'm hoping someone has run into this before.

A user accidentally entered an **Invoice Date of 01/01/4022** on a Customer Invoice. As a result, the associated **Operational Journal** is now in error.

Since the Customer Invoice is already finalized, what is the recommended Workday approach to correct this?

* Is there a way to correct the invoice date on a finalized Customer Invoice?
* If not, what is the standard Workday process?
* Do you reverse the Operational Journal and issue a new Customer Invoice with the correct date?

We're looking for the recommended Workday-supported approach rather than a workaround. From workday community I found an article that states that you can't change a finalized customer invoice.

Thanks in advance!

I'm hoping someone has run into this before.

A user accidentally entered an **Invoice Date of 01/01/4022** on a Customer Invoice. As a result, the associated **Operational Journal** is now in error.

Since the Customer Invoice is already finalized, what is the recommended Workday approach to correct this?

* Is there a way to correct the invoice date on a finalized Customer Invoice?
* If not, what is the standard Workday process?
* Do you reverse the Operational Journal and issue a new Customer Invoice with the correct date?

We're looking for the recommended Workday-supported approach rather than a workaround. From workday community I found an article that states that you can't change a finalized customer invoice.

Thanks in advance!

I'm hoping someone has run into this before.

A user accidentally entered an Invoice Date of 01/01/4022 on a Customer Invoice. As a result, the associated Operational Journal is now in error.

Since the Customer Invoice is already finalized, what is the recommended Workday approach to correct this?

• Is there a way to correct the invoice date on a finalized Customer Invoice?
• If not, what is the standard Workday process?
• Do you reverse the Operational Journal and issue a new Customer Invoice with the correct date?

We're looking for the recommended Workday-supported approach rather than a workaround. From workday community I found an article that states that you can't change a finalized customer invoice.

Thanks in advance!