Smaller WD customers - are you also underwhelmed by the current state of AI?
We have been on Workday for about six years and are a company with an employee population of under 1,000. We're comfortable in our current instance and our configuration setup is pretty optimized.
After seeing a few demos on orchestrations, agents, and other emerging AI offerings for Workday over the past year, were not really feeling too keen on jumping in. We have neatly solved for most of the use cases for these tools, and we feel as though being a fast follower might be better than an early adopter. It almost feels like Workday is throwing a hundred things onto the wall to see what will stick. We don't really like the credits consumption model of the agents, either.
My concern is that if we do invest time in setting up agents or orchestrations to change up processes like onboarding, something new and shinier will already be coming out. It's also a lot of effort to abandon some of our current processes, which while they can be manual they do get things done.
Overall, I'm feeling pessimistic and would love to hear from others. Are there AI solutions you have embraced from Workday that have given you value? Are you also holding back?