Challenges resolving issues
I just found this forum and It seems like maybe with this company when everything is going fine, It works fine but when there’s any issues, there are challenges getting them resolved.
I have been having the most frustrating and slowest e-mail exchange ( like over 2 weeks now!) with them and the customer service person I’m emailing with is actually kind of rude. I had changed my address in the system and a couple weeks later they sent a shipment to my old address. As soon as I realized this happened, I contacted customer service and they said that I should’ve called them. …which makes no sense since nothing with this company has been over the phone and with any other company on the planet when you change your address, that’s the address they use. They also doubled down that they had my old address still in the system; to which I responded with a screenshot of the correct address in their system. Then she emailed me back and asked me if I could go back to my old apartment to try to get it -which at this point it had been missing for weeks so would be completely melted anyway. Now they’re saying they’re waiting for the pharmacy to get back to them “where the fault lies here as we did not receive any address update prior sending the medication to the pharmacy for processing.” I have also tried to call, but can’t get through to anyone as I just get that voicemail and nobody returned my call.
Does anybody have any ideas of what I should do in the situation? I’m wondering if maybe I should contact the credit card company?