Best animal hospital in central Texas?
I have taken my cat to the i35 animal hospital at market place 3x this week. I’ll share my full complaint below, but the gist is, I’m done with them and I want to take him to the best hospital I can for actual treatment. It’s cool if it’s also in NB, but I’ll go SA, ATX, pretty much anywhere I can drive in a day to just get him taken care of.
The first time they did incomplete bloodwork (admitted they should’ve ordered to see more than they did), gave him antibiotics, sent him home with sub q fluids, and told me to wait two days before following up. I said he already hasn’t eaten for two days and I’m concerned waiting that long to follow up but they assured that was best. I called the next day because he was definitely worse off and I wanted to be readmitted and they said the same, keep waiting. Sure enough, he turns yellow and finally they’re like “that’s serious, come in” so we do bloodwork, I mention I’d like to keep it around $300 that day and I’ll have more funds the next day, or if it’s an emergency, I have family I can lean on. Sure enough, it’s an emergency and he needs to be inpatient. So I tell them let’s do everything we need, I just need him to be okay. I signed off on an $1000 bill, he gets fluids, meds, etc. until I have to pick him up. I come back at 7am, I sign off on an $800 bill to continue fluids, meds, and have rechecks until they close again at 11. They told me I’d be called with updates when their 3pm shift comes in and does the first recheck. I don’t get a call, finally I call myself, and they say oh, he’s ready. So I go to get him but ask to speak with a doctor. Instead I get a completely incompetent tech that told me wrong information about medicine I showed him in my hands and obviously just said anything to answer any other questions. I go to check out, bill is less than $200. They did fluids only, AM only, no meds, no recheck, they just had no real backing for why they unhooked him early and they never informed me that they just decided to not give him any meds all morning like I agreed to. I get an offhand comment that they know money is an issue so it’d be more ideal if he got those things but they saved me money this way. I am still livid. I SIGNED an $800 estimate agreeing to the FULL treatment. They did not contact me with their decision change and made sure I consented to this “favor” at all. I’m 22 weeks pregnant, I can’t sleep, I’m constantly stressed, he’s been traumatized and I wanted him to actually get better instead of another freaking bandaid fix that’s going to cost more down the line. All they could say was, well call us in the morning if he doesn’t improve on his own. Well I can already tell you he isn’t improving. He’s in pain, lethargic, won’t eat, and I’m afraid his liver is going to get even worse now. Cats die from their liver very easily and he’s barely a year old he has a lot of life left in him.