Zomato payment scam ⚠️
I want to share an incident that happened to me in Hyderabad.
I ordered food through Zomato and paid online using Google Pay. When the delivery agent arrived, he claimed he hadn’t received the payment. I showed him my Zomato order and Google Pay transaction history, but he still insisted that I pay another ₹265.
He showed me the Rapido platform, and I questioned him, saying I hadn’t ordered through Rapido but through Zomato. He claimed that some restaurants use Rapido to deliver orders smoothly.
He also threatened that my Zomato account would be disabled if I didn’t pay and assured me that Zomato would refund the amount.
Why did I pay? I had guests at home at the time. Although I suspected that something wasn’t right, I didn’t want to create a scene in front of my guests or prolong the confrontation at my doorstep. I simply wanted to get rid of the situation peacefully, so I paid ₹265 through Google Pay to a different phone number from the delivery agent’s number.
Delivery agent’s number: 8125271633
I later complained to Zomato. Their support team tried contacting him, but he denied taking any payment and subsequently stopped answering their calls.
Zomato offered me only ₹100 in compensation.
Honestly, it’s not just about ₹265; I’m concerned about how many other customers could potentially be affected by similar incidents. Not everyone wants to argue with a delivery agent at their doorstep.
I intend to report this to Hyderabad Cyber Crime Police and provide the relevant evidence.
Has anyone experienced something similar? What’s the best way to ensure Zomato investigates this properly and prevents other customers from potentially facing the same situation?