▲ 21 r/malaysians
Is separating the seats of passengers in the same booking anti consumer practice?
Recently in my 2 flights with AirAsia with my wife overseas this year, Air Asia put both of us in seats that are not next to each together during online check in, and in the booking page suggested that we buy seats to guarantee sitting together.
All along when we flew previously, we usually don’t buy seats and during online check in, if there are 2 seats together, the system will put us together.
Feels like they are doing this to “encourage” us to buy seats but I feel that’s quite anti consumer as it’s up to the consumer if they want to buy seats or not.
And now if I’m travelling with an elder or a kid, I now have to pay more to guarantee seating together.
Does anyone out there also have the same experience?
u/linwji — 1 day ago