What tf is USAA’s problem?
Sorry I gotta vent for a bit. 😤
I knew the employee reviews were bad about working here but damn. I wasn’t expecting all of this.
I know a lot of ppl think TTEC is the problem but it seems like it’s their client!
Why is everything so strict, micromanaged and convoluted?? You’d think we’re working for the freaking CIA!!
I’ve worked for two different carriers before, albeit for claims instead of producing/servicing but it still wasn’t as difficult as this.
They barely do any real training but have the nerve to have the most ridiculous and strict rules, procedures, and policies.
How do they expect you to remember all of this stuff?
Their KC isn’t even straightforward and concise enough to be an efficient reference manual.
Like do they really expect us to spend an hour every phone call trying to help the customers by reading through that stuff??
Then if you need help with something, no one can actually remote into your screen to see what’s going on so you’re just stuck and trying to figure it out yourself. That’s not how you run a WFH job. 🙄
When I worked for SF they had a similar resource place but at was way more organized and concise. They didn’t have nearly as many rules and procedures. And you could actually screen share if u had a problem.
Here they want you to do the absolute most for a measly fucking $20/hr. 🙄 I can go make that flipping burgers.
Ugh, I need to fina another job asap. I’m only like 2 months in and I’m ready to leave already. Smh.