PIP complaints and involving MP
Hi all so I received a letter back in August from DWP stating I was due a back payment due to a recalculation of dates, I was due this money on the 19th August, I have rang 3 times and each time I get absolutely nowhere, I keep getting put through to a case manager who says I will request for these funds to be released and that’s it, I’m not really a confrontational person and it takes me a lot to phone them in the first place due to anxiety, so I always take their word for it and hang up hoping that this time is the time, however I’ve still not received it. We are now in October. There’s obviously been a problem somewhere but I’ve not received any communication from them. I’ve wrote up a letter to formally complain because I feel like I can’t do it on the phone I’m too soft lol, I have read it is worth involving my MP is this something I should do to get the ball rolling faster? And with complaints how long after sending the letter will I hear something back?
Thank you