Check In Delays
So check in is at 4pm, it's almost 5pm and I'm told my room isn't ready because Diamond Reserve members don't leave until 4pm. How is this a thing?! I get the room takes awhile to clean, especially at a Homewood Suites, but who thought this was a good idea?! At least leave an hour between check in and check out....
After driving for hours all I wanted was to check in and relax. Now I'm sitting in a lobby with my four year old with no estimate on when the room will be ready. Super disappointing.