▲ 38 r/Hilton
Drink cards
I think that’s enough drink cards for a 11 night stay.
u/No_Limit9450 — 10 days ago
r/Hilton
▲ 7 r/Hilton
Can you use the executive lounge prior to check-in?
I arrived at Hilton Tokyo Bay 30 minutes prior to check-in time. I asked if early check-in was available, but was told no. Asked if I could use the executive lounge for 30 minutes until check-in became available (access via diamond status). Front desk had to get a manager, who told me no, but they would make a one-time exception and let me in.
Struck me as odd, as a number of Hiltons let diamond members check-in directly through the executive lounge.
u/Reliques — 10 days ago
▲ 14 r/Hilton
This was a Hilton from the early 70s to the early 90s
How times change! Meridian Ave in Oklahoma City. This leads to the airport. The entire strip is rundown. Not pictured are people standing outside their rooms smoking and one guy working on his car. I worked here for a few years in the early 90s, and it was on the decline then. It descended to a Radisson while I worked there before it went independent.
When I had started working there, they had just put in a really cheap computer system to manage room check-ins and billing and a cheap phone system that didn’t always send people their wake up calls. It was sort of a toxic workplace; my coworkers, including myself, lacked polish. The airlines had their agreements there to put up their pilots and flight attendants, who often acted entitled, sometimes merited and sometimes not.
This was sort of a field trip for me. I left OKC in 1994 and just went back for a trip in August, when I took these pictures. I should have gone inside, but I didn’t have much time although I was also kind of scared because prostitutes and drug addicts stay here now.
u/No_one54390 — 10 days ago
▲ 4 r/Hilton
Computer Glitch Cancelled My Reservation
Booked a room over two weeks ago at the BNA Airport Hilton. Wanted to get out as early as possible. Have a 5:30am flight. The hotel is literally at the airport.
They call me today before and told me a computer glitch allowed me to book my room and they don’t have one for me but they can get me a room at a DoubleTree 5 miles away. And the DoubleTree has an airport shuttle that can get me to the airport. Except it doesn’t run until 5am so that’s no help.
What are the odds this was actually a computer glitch and the hotel is full. Is there anything I can do?
u/Resident_Ninja_7926 — 9 days ago
HH, "status," and the elusive fraud dept.
When did Hilton Honors customer service get SO BAD?? Hilton has been my go-to for work travel for the last ten years and it feels like loyalty is no longer a concept to them. Does everyone get this feeling?
Four months ago, someone attempted to drain my honors account, so I called them to report it. They offered to lock it down while I changed passwords and removed it from my Amazon account (the source of the fraud). Diamond Desk ("DD") associate Anna gave me the steps to take to get the HH account unlocked once everything was cleared up, and she confirmed I'd still be able to *earn* points meanwhile. A couple days later I emailed Hilton-- using the email address she gave me-- that I was good for them to unlock the account. Meanwhile I've been able to log on, I continue getting emails, nothing looks amiss.
Yesterday I went to book a vacation stay and the system wouldn't let me book with points. I called and noticed how rough the "customer service" was, but I assumed it was because I was calling near midnight. The DD associate said my account is still locked and there's no way to talk to the fraud department-- I need to send an email and wait. I told her I already emailed them four months ago and asked to escalate the call... "There's no one to escalate the call to." I asked if they could hold the points rate for me while I wait for them to respond... No. I asked if I put the room on my credit card and then convert it to points... No. I asked if being a Diamond member made a difference... No.
Are all of Hilton's operations staff fully remote now? Do they get any training? Have all abilities to problem-solve been taken away from their associates?
And what's the point of loyalty if they tell you to just wait for an email response??
UPDATE: In response to my email to the fraud dept that said, "you still have my account locked. I need you to unlock it immediately so I can book my hotel," they emailed me instructions explaining how to use my HH points to make purchases on Amazon. Can the level of customer service sink any lower? Stay tuned.
u/skobalt — 13 days ago