Absolute joke of a customer service
The strap on my Pulse HR broke. Annoying, but not a huge deal… except replacement straps literally don’t exist anywhere anymore.
Customer support first told me they would send me a new one, which was great, because I wasn't even looking for a free one. A few days later: “actually never mind.” No replacement, no real solution, just a discount coupon to buy another product from them.
I get that the ranges change, but we're not talking about high tech here, just a plastic strap...
So basically, they drop support for their products insanely fast, turn working devices into e-waste, think a coupon makes up for it, and basically assume you're an idiot who will buy something else from them.
The tracker itself still works ok, but it’s now useless because of a simple strap. Great “sustainability.”
And even here, you're not allowed to talk about products they're not selling anymore, really great job. So for the record, no issue with the Body Scan, I don't have one.