u/lukef43

I sold a USA v Australia ticket. I called them up asking where my money was. I was put on hold for over 5 minutes and was then told i will not be paid until after the entire tournament is over.
Wtf? Anyone else heard this?

EDIT: this is also the first time i have ever sold anything through stub hub. Maybe there is a potential issue with my payment details/account or whatever. And possibly instead of trying to help me they are telling me i'll get paid after the world cup. But i can almost guarantee once the world cup is ended i won't be paid because the issue is something else.

I'm confused is this legit?
Why does a seller need to pay money to stubhub?

------------------------------------------------

Dear seller, 

Thank you for selling your tickets for FIFA WORLD CUP 2026 with StubHub International.

We are writing to inform you that if you are interested in continuing to sell tickets on our platform, you must review and comply with our updated seller guidelines.

Due to strict restrictions surrounding this event, we require a security deposit before authorizing any new listings. Please review the mandatory conditions below:

Mandatory Deposit: A deposit is now required from all sellers wishing to list tickets for this event. If you have already paid an initial deposit of $2,000, an additional deposit of $2,000 is required to maintain your selling privileges and keep listing.

New Listings: No new sales or listings will be authorized until the required funds are successfully processed.

Account Status: Please be informed that because of these new event restrictions, your account has been temporarily removed from our list.

Mandatory steps:

To be sent to this email address: authorization.majorevents@stubhub.ie  

1.Proof of Purchase:
• Please send the colored FIFA PDF invoice and ensure that the document clearly shows the following details:
  Invoice number
  Billing details
  Ticket category
  Total number of tickets purchased

2. A Guarantee Deposit
   •    Paid via PayPal - payments.intl@stubhub.es 
   •    Bank Transfer
   o    Ticketbis GBP: ES1401821299472012109020 (Bank account GBP)
   o    Ticketbis USD: ES6701821299442018141031 (Bank account USD)
   o    Ticketbis EUR: ES8901821299480202379785 (Bank account EUR)
   SWIFT CODE (for international transfers): BBVAESMMXXX
   Bank: BANCO BILBAO VIZCAYA ARGENTARIA S.A

Please be reminded that:
•    Deposit cannot be paid in installments.
•    Deposit Condition: The deposit is fully refundable after the event takes place, provided the tickets were delivered successfully and with no issues.

•    A separate deposit is required for each stage:
•    Group Stage: $2,000
•    Knockout stage: $4,000

We remain at your disposal.

Best regards,