u/magik87

I just received a claim today for a Missing Package. The customer notes on the case state that they had many packages missing from the same day and that the carrier may have mis-delivered all their mail. The customer also reordered the same item Saturday before making the claim and that package was mailed yesterday.

There is a Resolve button which has 2 options: Issue Refund or Reject. The AI Support is suspect as it is telling me to do nothing and the case is "under platform review". I sell on eBay and there I would get a black mark on my account if I did not respond at all.

This was shipped with TikTok Shipping through USPS. What do I do?